Terms & Conditions

1. Introduction

Welcome to Walkington.

By booking a walk with us, you agree to the following terms and conditions. Please read them carefully before making your reservation.

2. Booking & Payment

Day Walks

Full payment is required at the time of booking.
Prices are quoted in [NZD] and include applicable taxes.
We accept payment via most credit cards.

Multi-Day Walks

A deposit of 25% is required to confirm your booking.
The remaining balance is due 60 days before the scheduled walk.
If booking within 60 days of the walk, full payment is required at the time of booking.
Prices are quoted in [NZD] and include applicable taxes.
We accept payment via most credit cards.

3. Cancellation & Refund Policy

Day Walks

Cancellations made more than 48 hours before the scheduled walk will receive a full refund.
Cancellations made within 48 hours of the scheduled walk are non-refundable; however, participants may request to reschedule their walk to another available date.
In case of extreme weather conditions, Walkington reserves the right to reschedule or cancel the walk, offering a full refund or an alternative date.
No-shows and late arrivals will not be eligible for refunds.

Multi-Day Walks

Cancellations made more than 60 days before the scheduled walk will receive a full refund minus a $200 administrative fee.
Cancellations made within 60 days of the scheduled walk are non-refundable.
No-shows will not be eligible for refunds.
In case of extreme weather or unforeseen circumstances, Walkington reserves the right to rearrange your itinerary and/or cancel the walk on any given day.

4. Changes to Itineraries

Walkington reserves the right to alter itineraries due to weather conditions, safety concerns, or other unforeseen circumstances.
Any significant changes will be communicated to participants as soon as possible.
Should there be extreme weather in the region, we will do our best to rearrange your itinerary to accommodate the situation at the time.

5. Participant Requirements

Walkers must be at least 12 years old unless prior arrangements have been made and minors must be accompanied by a responsible adult.
Participants must be in good health and have a moderate level of fitness. Walks are suitable for those with low tramping experience but require moderate fitness levels.
Each walk is classified as either **Easy** (for people with low to moderate fitness, suitable for those with low tramping experience) or **Intermediate** (some rough/steep sections, suitable for those with low tramping experience but requiring moderate fitness levels). No advanced walks are provided.
It is the participant’s responsibility to inform Walkington of any medical conditions, allergies, or dietary requirements at the time of booking.
Proper walking attire, including sturdy footwear, is required.

6. Health & Safety

All walks take place on well-maintained tracks monitored by local councils and the Department of Conservation.
Walkington follows **New Zealand’s Outdoor Safety Code**, which includes:

– Planning the trip and knowing the terrain.
– Carrying appropriate food, water, and clothing for all weather conditions.
– Staying together as a group and following designated routes.

Participants must declare all ages and relevant medical conditions before departure.
Our guides will carry medical kits.

7. Conduct & Compliance

Participants are expected to respect local guidelines, wildlife, and other walkers.
Walkington reserves the right to remove any participant displaying inappropriate or unsafe behavior without a refund.
Alcohol and drugs are strictly prohibited during walks.

8. Privacy Policy

Personal information provided during booking is used solely for operational purposes and will not be shared with third parties without consent.

9. Force Majeure

Walkington is not responsible for delays, cancellations, or changes due to circumstances beyond our control, including but not limited to natural disasters, pandemics, strikes, or government restrictions.

10. Contact Information

For any queries regarding these terms, please contact Walkington at 00 64 (0)21 552 172 or contact@walkington.co.nz.

By completing your booking, you acknowledge that you have read, understood, and agreed to these terms and conditions.